Refund policy

Refunds & Returns

You’re not completely in love with your Shady, that’s ok, you have 30 days from the day it arrives to send it back.

To be returned, a piece needs to be unused and in saleable condition — as it reached you, with its original packaging. Return postage is yours to arrange and pay for.

Start by emailing us at hello@shadyco.co.za, making sure to include your order number. We’ll reply within three business days with a return address. Please don’t send anything back before you’ve heard from us — a parcel that arrives unannounced can’t be matched to an order. Shady Co. reserves the right to refuse a return if the product shows signs of use or damage, or is not in its original packaging.

Exceptions / non-returnable items

Anything that has been used, damaged after delivery, or altered.

Damage, defects or issues

Open the box and inspect your order when it arrives. If the piece is damaged, defective, or simply not what you ordered, contact us immediately. We’ll assist in resolving the issue.

Exchanges

The quickest way to end up with the piece you want is to return the one you have for a refund, and place a new order once your return is approved.

Refunds

We’ll let you know once we’ve received and inspected your return, and whether the refund has been approved. Approved refunds go back to your original payment method within ten business days. Delivery charges will be refunded if refunds are initiated within 7 days of receiving the product. Please be aware that your bank can take time to process the refund after we’ve initiated it. If it’s taken longer than 14 days since we approved your refund, reach out to us at hello@shadyco.co.za.

We aim to process refunds as soon as possible. During busier periods the timelines can stretch — rest assured, we’re seeing to it and will keep you updated.